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SocialSurvey |HITEC Conference
Hospitality
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About SocialSurvey |HITEC Conference
SocialSurvey, launched in 2015 and best in class Reputation Management platform in real estate, mortgage and insurance, is introducing their innovative technology at HITEC in Minneapolis, MN June 17-20, 2019. SocialSurvey is a new technology that connects and measures at the employee level to drive behavior that creates a better guest experience, increases brand engagement and drives enhanced online reputation and SEO. Integrating your frontline employees into your customer feedback system will create a happier employee, better data, higher response rates (avg 54%), greater customer loyalty and bottom-line profits. “We are excited about presenting our solution at HITEC. We know, from our customer statistics and feedback, that hoteliers using our platform will see an increase in customer response, positive reviews and business,” said SocialSurvey’s CEO, Scott Harris. “The reputation space is crowded and highly disjointed. Companies often invest in multiple products to support their online reviews, employee engagement, employee feedback and compliance monitoring, but still don’t drive meaningful improvement in customer experience. We solve all that in a single solution.” “SocialSurvey captures that critical moment when an employee and customer interact like nothing we have seen. The impact on customer satisfaction and employee behavior is extremely special,” commented Eric Filipek of Kennet Partners. “SocialSurvey is creating a new experience category by consolidating various technologies into a single open platform that puts the enterprise in control,” remarked Curtis Feeny of Silicon Valley Data Capita