About Jose Icaza
PERSONAL PROFILE: High energy and results-driven professional with over 10 years of customer service experience in a managerial capacity. Enjoy developing and maintaining close working relationships with senior managers, gaining an in-depth understanding of an employer’s needs, goals and ambitions. Strong commitment and solid reputation for building productive customer-focused teams enthusiastically committed to achieving outstanding customer service standards. Habit of constantly reviewing processes and identifying ways to improve efficiency and service, thereby reducing overall costs. Proven interpersonal and motivational ability that ensure the attainment of maximum performance levels. Responsible for the introduction of a number of successful customer service initiatives resulting in improvement in customer satisfaction rankings. Ability to obtain outstanding results in a challenging environment. ________________________________________ OBJECTIVE: To obtain a position in which my education, experience and skills can be effectively utilized for mutual benefit in an organization that will offer challenge, learning and growth. ________________________________________ SKILLS AND QUALITIES • Business developer with exceptional client account management skills. • Deadline-oriented and efficient at multi-tasking. • Ability to work effectively in groups. • Customer service and conflict resolution oriented. • Excellent interpersonal and communication skills. • Great written and verbal communication skills in both English and Spanish. • Open minded and willingness to face new challenges. • Positive attitude and an intention to make the best out of every situation. • Usage of Microsoft Word, PowerPoint, Excel, Internet, Email. • Commitment to continuous learning and skill development.