Figure: 7 TAC 81.200(c) CONSUMERS WISHING TO FILE A COMPLAINT AGAINST A MORTGAGE BANKER OR ALICENSED MORTGAGE BANKER RESIDENTIAL MORTGAGE LOAN ORIGINATOR SHOULDCOMPLETE AND SEND A COMPLAINT FORM TO THE TEXAS DEPARTMENT OF SAVINGSAND MORTGAGE LENDING, 2601 NORTH LAMAR, SUITE 201, AUSTIN, TEXAS 78705.COMPLAINT FORMS AND INSTRUCTIONS MAY BE OBTAINED FROM THEDEPARTMENT’S WEBSITE AT WWW.SML.TEXAS.GOV .A TOLL-FREE CONSUMER HOTLINE IS AVAILABLE AT 1-877-276-5550.THE DEPARTMENT MAINTAINS A RECOVERY FUND TO MAKE PAYMENTS OF CERTAINACTUAL OUT OF POCKET DAMAGES SUSTAINED BY BORROWERS CAUSED BY ACTS OFLICENSED MORTGAGE BANKER RESIDENTIAL MORTGAGE LOAN ORIGINATORS. AWRITTEN APPLICATION FOR REIMBURSEMENT FROM THE RECOVERY FUND MUST BEFILED WITH AND INVESTIGATED BY THE DEPARTMENT PRIOR TO THE PAYMENT OF ACLAIM. FOR MORE INFORMATION ABOUT THE RECOVERY FUND, PLEASE CONSULT THEDEPARTMENT’S WEBSITE AT WWW.SML.TEXAS.GOV
At Service First, extraordinary customer service is our number one priority. As a full-service mortgage banker approved with Fannie Mae, Ginnie Mae, HUD, and VA, we are fully equipped to underwrite and close all our loans in house. Additionally, we have the ability to broker loans that may not fit our criteria to outside lenders, giving us more flexibility in getting loans approved and closed. Established in 1997 and headquartered in McKinney, Texas, Service First Mortgage strives to live up to our name by providing a full range of mortgage financing services with employees who always put the customer first. We understand the vital role that our real estate community plays in our continued success and we hope to always give the same generous support that we consistently receive.