December 5, 2018
When a customer has an unusual situation the loan processor should be very experienced so that questions can be answered on the first call, second at most. Care should be taken to keep up with the paperwork, a couple of times I was asked to resubmit things I had already sent in. I understand there's a mountain of paperwork but there should be a well defined process to track what's been received. This information should be available to everyone working on a specific file.